Help & support
Below you will find help & support for the Affinity Store and your Affinity account. For all other enquiries please visit the Learn Pages or contact us on X or Facebook.
Billing
How do I obtain an invoice/VAT receipt?
On your account homepage, select Order history and locate the order you wish to obtain an invoice for. Select View invoice, and a PDF invoice will download.
If a View invoice button is not shown, or you require a VAT receipt, please contact our support team directly using our support form.
Digital orders
How do I install Affinity software?
Please see our macOS and Windows installation guide.
How many computers can I install a digital product on?
Serif Software is platform specific. If you wish to use Serif Software on both Mac and Windows platforms, you must purchase a licence for each or purchase a Universal Licence.
As a private individual, you can download, install, use and run for personal use, one copy of the Serif Software directly on each computer running either (depending on your purchased license) Microsoft Windows (“Windows Computer”) or macOS (“Mac Computer”) that you personally own or control.
As a commercial enterprise, you can download, install, use and run one copy of the Serif Software for use either: (a) by one specific individual on each of the Windows Computer(s) or Mac Computer(s) (depending on your purchased license) that they use, own or control, or (b) by multiple individuals on a single shared Windows Computer Mac Computer(s) (depending on your purchased license) that you own or control.
An End User License Agreement (EULA) is offered to the user for acceptance on product installation and can be read in full on our Licence Agreement page.
How do I download my digital product again?
You can download your digital product at any time by logging into your Affinity Account and visiting the Downloads & Keys option.
Licence Activation Explained
This section does not describe the End User Licence Agreement, but does describe the software activation process through the purchase of a licence and the registration process.
The 4 types of Perpetual Licence
- An Affinity V2 Universal Licence: A single license covering all three Affinity applications (Designer, Photo, and Publisher) on all three operating systems (macOS, Windows and iPadOS).
- A single application licence for macOS: one for each application — Designer, Photo, and Publisher.
- A single application licence for Windows: one for each application — Designer, Photo, and Publisher.
- A single application licence for iPadOS: one for each application — Designer, Photo, and Publisher.
Registering Affinity Store Software Downloads
For software downloads from the Affinity website, sign in to your Affinity Store account with your Affinity ID by selecting “My Account” in the software. Your Affinity Store account will need to contain a licence entitlement for either a Desktop Licence or an Affinity V2 Universal Licence.
Using an Affinity V2 Universal Licence
An Affinity V2 Universal Licence allows you to use any Version 2 Affinity application (Designer, Photo and Publisher) on any supported operating system, including Windows, macOS, and iPadOS.
If you have purchased an Affinity V2 Universal Licence from the Affinity Store, that entitlement is already registered in your Affinity Store account.
If you in-app purchase an Affinity V2 Universal Licence through either the Mac App Store or the Microsoft Store you will also need to register that Affinity V2 Universal Licence in your Affinity Store account. By signing in with your Affinity ID to the “My Account” option in the software, your in-app purchased Affinity V2 Universal Licence entitlement will also become registered in your Affinity account.
By registering your Affinity V2 Universal Licence in your Affinity account it will then allow you to use your licence on any Version 2 Affinity application on any operating system, including iPadOS.
Registered & Licensed Software
Once you have registered your software in My Account, you do not need to remain logged in to use the software or receive updates.
Any registered desktop software licence also allows you to use the registered Affinity software on other desktop computers running on the same platform, whether downloaded from the Affinity Store or the Mac App Store or the Microsoft Store.
Volume Licensing
Business & Education licensing may be sold with Version 2 Activation Passwords which determine the terms of the licence, from extended trials to perpetual licences. You can use the Activation Password within the software to activate your software licence. Contact the sales department support team if you need assistance with this.
Updates of Licensed Products
Once you purchase a perpetual licence, the application works indefinitely on your computer. It does not matter which store you buy from, they all serve the latest release builds on that platform. We release updates to our software regularly, and all version 2.x updates are free for version 2 licensed customers.
Complaints
How do I make a complaint?
If you wish to make a complaint, please contact our support team. We aim to respond to all queries within 24 hours, however this may take longer during busy sales, holiday periods and weekends.
What is your complaints process?
- We’ll confirm receipt of your complaint via email, and provide you with more info about the process and what you can expect for the next steps
- We’ll also send you regular updates on the progress of your complaint
- A member of our team may contact you if we need more info about your complaint
- We’ll let you know what the outcome of your complaint is as soon as we resolve it
Affinity account
I haven’t received an order receipt email. What should I do?
Check your email junk folder for your order confirmation email. If it can’t be found, please contact our support team.
I have a question related to my account. Who should I contact?
Please contact our support team.
Who should I contact in relation to my Affinity product?
Visit the Affinity Learn pages for links to support.
How can I make my account more secure?
To add an additional layer of security to your account, we recommend enabling two-step verification (2SV). Please see more information in our help article.
Other
Still have other questions?
For additional information about Affinity, please contact us on X or Facebook